10 Most Frequently Asked Questions

  1. Do you Take My Insurance?  We are an Out-of Network provider.  Although we are not on any insurance panels and do not accept direct payments from insurance companies, we CAN help you with understanding the process of submitting your claim forms and paid receipts for partial insurance reimbursement.  Ask your therapist or Petra Desmond for details (240) 252-3349 Ext. 807
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  2. What are your Fees?  We like to be transparent about our fees. Standard fees are posted right here on our Our Fees page. Others, like for groups, are on the specific practice area description page.
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  3. Why am I getting a “Call Us” Pop Up Box when I Try to Book my Initial Appointment?  The therapist you are attempting to book with is very likely nearly full or completely full. We will need to talk on the phone to see if the therapist you’re requesting can accommodate your request. If not we will see if we have alternative professionals who can meet your needs or offer resources in the area who we think might work. In other cases, the pop up window is triggered because some of our specialty providers (such as attorneys and coaches), simply need to double check their calendar before committing to ensure they don’t double book themselves as they have other practice locations and complex calendars. Finally, our Psychiatrist has a pop up screen because he is only able to be available for medication management for Kentlands Psychotherapy therapy clients due to the high demand for psychopharmacology service.
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  4. Are you Taking New Clients?  Yes! Please call us to learn who is currently available who may be a fit for you or your loved one.
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  5. How young of a child client can you see?  We take preschool children as young as 2 years old for therapy and as young as 6 years old for testing.
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  6. Do you have Weekend and Evening hours?  Yes! Some of our therapists work evenings and some others work weekends. You can check the New Client Appointment Requests button on our Home Page to see the scheduling calendars of our therapists, by looking a month or so out you will get a good idea of their typical work hours.
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  7. Where are you Located?  We are in the heart of the Kentlands. Map yourself to us using this link.
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  8. Can you take HSA or FSA Cards?  Yes! Our SimplePractice Stripe account is registered as a medical merchant account. We also accept regular credit and debit cards, checks, and cash. We do not accept direct payments from insurance companies.
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  9. What is your Cancellation Policy?  Your time is exclusively reserved for you. We ask that you cancel 24-hours in advance to avoid being billed for your appointment. If you are having an emergency, call your therapist ASAP. If you forget about your appointment and your therapist calls to check in with you, consider asking them to convert you to a Telehealth appointment so you two can still meet and you’ll avoid a cancellation fee that is un-reimbursable. Often people can make an appointment, even last minute, if they do not need to drive to us. Are you thinking about cancelling because of inclement weather? Follow this link for our Snow Policy.
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  10. Are you offer In-Person Appointments again?  Yes although we continue to offer Telehealth psychotherapy appointments for older teens and adults, as well as for medication management and for couples therapy (by some of our couples therapists). Many of our therapists are now offering in-person appointments again. Younger teens and children are sometimes poor candidates for Telehealth psychotherapy.  All you need for these teleconferencing services is the free app called Telehealth by SimplePractice, a quiet private location, and an adequate data or WiFi signal. Unlike telephone psychotherapy, telemedicine appointments are usually eligible for health insurance reimbursement. Also per Gov. Hogan’s order, as of July 1, 2021, we will no longer be requiring masks in our offices.

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Bonus Questions

I heard there is a Dog at your office.  Is that true?  Will I see him when I have an appointment?  Yes we have a canine staff member!  Riley, is a 45 pound Lab, Beagle, Boxer, Jack Russell Terrier, Great Pyrenees rescue mix (e.g., a typical all American dog). He is a valued member of our staff who works with the Doctors Carr. When he’s feeling confident and outgoing, he also likes to meet and greet people in the lobby. Like all of our staff, he has shifts and he has days off, and sometimes he’s on vacation, so depending on your appointment times, you may or may not meet him.  We encourage Riley to have work/life balance. His favorite vacations involved camping and hiking, especially in places like the Appalachian trail. Follow him on IG at Riley_off_the_Clock. 

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I heard you have Snacks. Really?  Yes! You can’t do therapy if your starving, right? We offer crackers, peanuts, fruit gummies, biscotti, coffee, tea, apple cider, hot cocoa, and cold water. We’ve gotcha covered.

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Are you the ones with that Classic Car I’ve seen around town?  Yep. That little buggy is an all electric, replica, 1908 Ford Model T.  It runs on 6 rechargeable golf cart batteries and is licensed as a low speed vehicle, which means you’ll only see it in the neighborhood as it’s restricted to streets with 30 mph speed limit or lower. It’s our earth friendly, rolling billboard.

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What do you mean that you’re a “Boutique” practice? Your prices aren’t that different from others and you don’t have an annual fee like a Concierge Service.  We value customer service, beautiful surroundings, personal warmth, provider accessibility, as well as exceptional clinical care. We provide concierge services without the concierge fees. Come meet us!  You’ll see how we’re different!