ice-300x199Our snow policy is based on a philosophy that no one should feel they have to risk life and limb to avoid a cancellation fee. Therefore…

If our staff member does not feel they can drive in safely, they or an admin staff member will call, text, and/or e-mail you and ask to switch to telemedicine or reschedule. Please call or text your therapist directly and double check if you have not heard from them and the weather is questionable.

If you do not feel safe and prefer to stay home, or is school cancellations cause you to have unanticipated childcare or lack or privacy concerns, please both text and call your therapist, at their cell if you have it, to ensure contact ASAP so that they can adapt their schedule (e.g., send you a telemedicine link, stay home, come in later, leave early, eat lunch, offer the time to others, etc). In most cases the appointment can be quickly converted to a telemedicine format and we will email you a link right away. If you are having trouble reaching your therapist, please call us for assistance.If you take these steps to make contact and an alternate plan as needed, there will be no cancellation fee should you need to cancel. If you no show (physically and/or virtually), without making contact, then we will ask you to pay for your session time as booked.


If you and your therapist agree, you will usually be able to have your appointment by video telemedicine via your smart device or computer. We offer secure telemedicine appointments via the free Telehealth by SimplePractice App. Simply download the App in the Google Play or Apple App stores and ask your therapist to email or text you the link for your session.